Privacy Policy

 Welcome to SilkySleep. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

a. Personal Information

When you visit our website, register an account, place an order, or subscribe to our newsletter, we may collect the following personal information:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely through third-party payment gateways)

b. Non-Personal Information

We also collect non-personal information such as browser type, device type, IP address, and website usage data through cookies and similar technologies to improve your browsing experience.

2. How We Use Your Information

a. To Provide and Improve Our Services

We use your personal information to:

• Process and fulfill your orders

• Communicate with you regarding your orders and inquiries

• Improve our website, products, and services

b. Marketing and Promotions

With your consent, we may use your email address to send you promotional materials and updates about our products and services. You can opt out of these communications at any time by following the unsubscribe link in the email.

c. Legal Compliance

We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Protect Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and access controls.

4. Sharing Your Information

a. Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders. These providers are obligated to protect your information and use it only for the purposes specified by us.

b. Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Your Rights

a. Access and Update

You have the right to access and update your personal information at any time by logging into your account on our website.

b. Opt-Out

You can opt out of receiving marketing communications from us by following the unsubscribe link in our emails or contacting us directly.

c. Data Deletion

You have the right to request the deletion of your personal information, subject to certain legal obligations. Please contact us to request the deletion of your data.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behaviour. You can control the use of cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: Vincent@silkysleep.com

Thank you for trusting SilkySleep with your personal information. We are committed to protecting your privacy and providing a safe and secure online experience.